![gtac siemens teamcenter gtac siemens teamcenter](https://s3.us-west-1.wasabisys.com/loginports/img/siemens-gtac-4.jpg)
Due to migration conflicts, these users will appear as.
#GTAC SIEMENS TEAMCENTER TRIAL#
Exceptions to this include DNEWS, Student and Free Trial users. Īnother bit of good news: All of the information related to Webkey users and posts that were made prior to the migration will be moved over to the new forums, so you will not lose any information.
![gtac siemens teamcenter gtac siemens teamcenter](https://images.slideplayer.com/26/8587483/slides/slide_13.jpg)
Once the migration is complete (we expect to be finished on the morning of 7/21, dates subject to change without notice), your new home will be at. They will be in a read-only mode while we tackle the behind-the-scenes work. Here's how it'll go: On the morning of Friday, July 18 we'll kick off the migration by freezing the old GTAC BBS forums at. While the GTAC BBS has served as a great platform, we.re confident that moving to the Siemens PLM Community will allow you to strengthen your knowledge of our products, expand your education around industry topics and offer access to users around the globe with a variety of skill sets. By putting every community member under one roof, we are able to provide customers, users and prospects with a single location for peer-to-peer collaboration as well as a place to speak with product experts (Siemens & Partners). In an effort to consolidate multiple locations for Siemens PLM users, we will be migrating the GTAC BBS Forum to the new Siemens PLM Community in the coming weeks. We hope this addition to our tools will help us help you in addressing and resolving your issues to your complete satisfaction.GTAC BBS migration to the new Siemens PLM Community If there is not a common understanding or agreement of the classification, the issue can be addressed and discussed further as needed.Īll issues reported are important to us. If an incident report (IR) is incorrectly classified, it will be reclassified by our GTAC support agents after review. When classifying an issue as "Critical", you will be required to provide additional information to clarify this assessment. This includes requests for a new feature or functionality in the existing product or important to long-term functionality. There is no work stoppage and operations can continue in an unrestricted manner. Low - Support information/questions, enhancement requests A request or question for general support or information on a product. This is the default priority level if an incident priority is not otherwise specified.
![gtac siemens teamcenter gtac siemens teamcenter](https://www.softwareworld.co/wp-content/uploads/2020/06/Siemens-teamcenter-best-plm-software-scaled.jpg)
The problem can be time-sensitive but is not causing an immediate work stoppage and usage can continue in a restricted fashion. Business operations are continuing and the impact is minor or a workaround exists. General - Minor functionality impact, usage continues, default priority A functionality issue has occurred but processing can continue, or a non-business critical function is not performing properly. The problem is time-sensitive and may be causing an immediate functional stoppage. A problem that severely affects or restricts significant functionality of the product and restricts continued usage. High - Severe functionality loss, production/usage impact, time sensitive A severe functionality loss of the production system or deployment, but the system remains operational. The problem is time critical and causes a production or deployment stoppage. Critical business operation and usage are severely affected on a production system or deployment process system. Continued usage of one or more critical functions of the product/deployment is impossible and prevents normal usage or deployment. Here are the classification categories with both a brief and a detailed description:Ĭritical - Production site down, action halted, time critical The production system or deployment is currently inoperative. We will continue to deliver responsive and specialized support for all issues reported to us in all classification categories. We always strive to address any and all reported issues quickly and completely and have always had internal processes to identify critical situations. Our support goals related to response times and resolution remain the same.
![gtac siemens teamcenter gtac siemens teamcenter](https://image.slidesharecdn.com/siemensteamcenterexpress-100513045917-phpapp02/95/siemens-teamcenter-express-software-17-728.jpg)
Customers will also be able to classify their issue when calling directly on the phone. This will allow customers to easily classify issues when using our electronic tool to create or manage incident reports and provide that additional information immediately to our GTAC support agents. While we always recommend contacting us directly by phone when encountering an urgent or severe problem to get the quickest response and attention, we are including incident report classification using our web-based incident reporting tool.